Support tickets
File from Discord or the web; one queue, one state workflow.
Use /ticket in a DM or in your guild (works everywhere), or the web Support portal. Categories: bug, feature, billing, other. You can list and close your own tickets; the bot owner works a single queue that joins both surfaces.
Tickets move through a tracked state workflow (open, pending, resolved, closed, reopened) with an audit entry per transition, so nothing closes silently. Replies from either side land on the same ticket regardless of where they were written.