Support ticket create/close (DM-capable)
beta
Slash command
plan: Open
Work a support ticket: file one, reply, close, list your own with their live states (the web /mytickets twin), or resolve and reopen. Works in DMs and in guilds; the same queue is served on the web portal.
Usage
/ticket <create|close|reply|refund|list|resolve|reopen> [subject] [body] [ticket_id] [message] [reference] [feedback]
Examples
/ticket create subject:No audio body:Bots join but stay silent since yesterday
/ticket list
/ticket resolve ticket_id:42
/ticket reopen ticket_id:42
/ticket close ticket_id:42
Resolve follows the panel rule: the filer or staff. Only the filer can reopen, within 30 days of the close; list shows your own tickets only.
Registry entry
- Capability
- dc.ticket
- Handler
- commands.TicketCog.ticket
- Permission policy
- dc_user
- Plan gate
- Open (none)
- Telemetry event
- dc.ticket
- Spec anchor
- docs/BL100_MASTER_SPEC.md#4